Shipping policy
At Hemele, we are committed to delivering your order as quickly and smoothly as possible. Please review the information below regarding order processing, shipping timelines, and delivery details.
Order Processing and Delivery Time
We work to prepare and ship orders promptly after they are placed.
Order Cut-Off Time:
4:00 PM (GMT-05:00) Eastern Standard Time (New York)
Processing Time: 0–2 business days (Monday–Friday)
Transit Time: 7–9 business days (Monday–Friday)
Estimated Total Delivery Time: 7–11 business days (Monday–Friday)
Please note that delivery estimates are approximate and may vary due to weather conditions, holidays, carrier delays, or other circumstances outside our control.
Shipping Information
Shipping Method: Standard U.S. Shipping
Shipping Cost: We currently offer free shipping on all orders.
Delivery Area:
Orders are shipped to the address entered during checkout. Please review your shipping information carefully before completing your purchase.
Order Changes and Modifications
If you need to make changes to your order, please contact us as soon as possible.
Changes may include:
- Shipping address updates
- Product changes
- Quantity adjustments
Once an order has been processed or shipped, modifications may no longer be available.
Email: support@hemele.store
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking details typically become active within 24–48 hours after shipment.
Cancellations
Orders can only be canceled within a limited period before they enter the shipping process.
To request an order cancellation, please contact us immediately at:
Email: support@hemele.store
Approved cancellations will be processed according to our Return & Refund Policy.
Lost, Delayed, or Missing Packages
If your order appears delayed, lost, or you have not received your package within the expected timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Hemele cannot guarantee replacement or reimbursement for orders shipped to incorrect addresses entered by customers.
If you notice an error in your shipping information, please contact us immediately before your order ships. Additional shipping charges may apply for address corrections or reshipments.
Contact Us
If you have questions regarding shipping or need assistance with your order, please contact us:
Address: 269 Whittier Ave, Floral Park, New York 11001, United States
Phone: +1 337 376-8664
Email: support@hemele.store
Thank you for shopping with Hemele. We appreciate your trust and look forward to serving you.