Refund policy

At Hemele, we want you to shop with confidence. If something isn’t right with your order, we're here to help make the process straightforward and hassle-free.

1. 30-Day Return Window

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • Item must be unused and unworn
  • Original tags (if applicable) must still be attached
  • Product must be returned in its original packaging
  • Item should be in the same condition in which it was received

We reserve the right to decline returns that do not meet these requirements.

2. How to Request a Return

To start a return request, please contact our support team:

Email: support@hemele.store

Please include:

  • Your order number
  • Your full name
  • Reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please note: Items sent back without prior return authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item
  • A wrong size due to fulfillment error

Contact us as soon as possible so we can review the issue and provide an appropriate solution.

4. Exchanges

We currently offer exchanges for:

  • Damaged products
  • Defective items
  • Incorrect products received
  • Incorrect sizes due to order fulfillment errors

Exchange processing and delivery times may vary depending on your location and product availability.

To request an exchange, contact:

Email: support@hemele.store

5. Restocking Fees

We do not charge any restocking fees for approved returns.

6. Refund Process

After your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing may take 5–7 business days
  • Refunds are processed within up to 7 business days after approval.
  • Depending on your financial institution, the refund may require additional time to appear in your account

7. Promotional Discounts and Coupon Codes

Discounts and promotional codes must be applied during checkout before payment is completed.

We cannot apply discounts or provide partial refunds for promotions that were not used during the original purchase.

Contact Information
If you have any questions or need assistance, our support team is available to help.

Address: 269 Whittier Ave, Floral Park, New York 11001, United States

Phone: +1 337 376-8664

Email: support@hemele.store

Thank you for choosing Hemele. We appreciate your trust and look forward to serving you.